At TAVEERAM, we carefully create our aromatherapy products with selected ingredients, including essential oils, to support mindful rituals and elevated everyday living.

Because our products are intended for personal use and contain aromatic formulations, we maintain a no-return and no-exchange policy for products that have been delivered and accepted, except where the product is received damaged, defective, or incorrect.

We encourage you to make an informed choice before placing your order and to begin with a smaller size or sample, where available, particularly when experiencing a fragrance or formulation for the first time.

1. No-Return & No-Exchange Policy

Due to the personal-use nature of our aromatherapy products and the importance of product hygiene and quality, TAVEERAM does not accept returns or exchanges for products that have been delivered in good condition.

Returns or exchanges will therefore not be accepted for:

  • Change of mind after purchase
  • Personal fragrance preference
  • Preference for a different aroma
  • Dislike of the fragrance or formulation
  • Ordering the wrong size
  • Products that have been opened or used
  • Sensitivity or individual reaction after use
  • Incorrect product selection by the customer

We recommend reviewing the product description, ingredients, directions for use, and other available information before placing your order.

2. Try a Smaller Size First

If you are discovering a TAVEERAM aroma or formulation for the first time, we recommend choosing a smaller-size product or sample size, where available.

Aromas are highly personal, and individual preferences can vary. Starting with a smaller size allows you to experience the fragrance and formulation before purchasing a larger quantity.

This recommendation is particularly relevant for customers who are new to essential-oil-based aromatherapy products.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please:

  1. Take clear photographs of the outer shipping package before opening it, where possible.
  2. Take photographs of the damaged product and packaging.
  3. Record a short unboxing video, where possible.
  4. Contact TAVEERAM within 48 hours of delivery.
  5. Provide your order number and the photographs/video showing the damage.

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or refund for the affected product.

4. Incorrect Product Received

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photograph of the product received
  • Photograph of the shipping label
  • Description of the discrepancy

Once verified, TAVEERAM will arrange an appropriate resolution, which may include replacement of the incorrect product or a refund for the affected item.

5. Defective Product

If you believe a product has a manufacturing defect, please contact us within 48 hours of delivery with your order details and photographs/videos demonstrating the issue.

Our team may request additional information to assess the product and determine whether the issue qualifies for a replacement or refund.

6. Products That Have Been Opened or Used

For hygiene, safety, and product-integrity reasons, opened or used products are generally not eligible for return or exchange.

This applies even where the customer subsequently decides that the fragrance, aroma, or formulation is not suitable for their personal preference.

If you experience any unexpected discomfort or sensitivity while using a product, discontinue use and seek appropriate professional advice where necessary.

7. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method, subject to applicable payment-provider processing timelines.

The refund amount will depend on the circumstances of the approved claim.

Original shipping charges may not be refundable unless the refund relates to an error attributable to TAVEERAM, such as an incorrect or damaged product being supplied.

8. Order Cancellation

If you wish to cancel an order, please contact TAVEERAM as soon as possible after placing the order.

Cancellation requests can only be accommodated before the order has been processed or dispatched.

Once an order has been dispatched, it will generally be subject to our Return & Refund Policy.

9. Delivery Refusal

Customers are requested not to refuse delivery solely because they have changed their mind or no longer wish to receive the product.

If a shipment is returned to TAVEERAM because of an incorrect address, refusal of delivery, or failure to accept the shipment, any refund or re-shipment will be considered on a case-by-case basis and may be subject to applicable shipping and handling costs.

10. Product Suitability

TAVEERAM aromatherapy products are created for use as described on the respective product page and packaging.

Essential oils and aromatic ingredients may not be suitable for everyone. Customers should carefully review the ingredients, directions, precautions, and usage instructions before purchasing and using a product.

If you have known allergies, sensitivities, are pregnant or nursing, are purchasing for a child, or have any specific health or medical concerns, please consult an appropriately qualified professional before using an essential-oil-based product.

TAVEERAM products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

11. How to Contact Us

For a damaged, defective, or incorrect order, please contact us with:

Order Number:
Name:
Mobile Number:
Issue:
Photographs/Videos:

Email: info@taveeram.com

Please retain the original product and packaging until your claim has been reviewed and resolved.

12. Policy Changes

TAVEERAM reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the revised Last Updated date.

By placing an order with TAVEERAM, you acknowledge that you have read and understood this Return & Refund Policy.

A Thoughtful Choice Before You Buy

At TAVEERAM, we believe choosing an aroma should be as intentional as the ritual itself. If you are trying a fragrance for the first time, start small, discover what resonates with you, and then choose the size that fits your ritual.

TAVEERAM — Rituals Inspired by Aromatherapy.